Farm / Grower

With BelaStem, you will be receiving orders directly from floral professionals such as florists, wedding and event planners, hotels, and other purchasers of bulk flowers. Unlike a traditional wholesaler, BelaStem is not limited by geography in the United States. Customers from all over the country could potentially purchase your products and receive within 2-5 days of shipment depending on where your farm is located. There are many benefits to working with BelaStem. Unlike other traditional buyers, BelaStem is a full service marketplace where your farm will have its own storefront outlining the benefits of your product, any sustainable certifications that your farm has attained and any other details that you would like to share with potential customers.

Yes. Buyers on BelaStem are required to purchase in FB, HB, QB, and EB increments. Buyers will not be allowed to submit partial orders and will only have the ability to buy products in the quantity per box units that you will provide during the onboarding process.

There are no costs for your company to sell on BelaStem. BelaStem pays for the shipping contracts with UPS (Fedex is under development), and we handle all other costs associated with getting your product directly to floral professionals, including marketing, credit card processing fees, customer support and other business functions that are needed.
All your farm needs to do is accept orders received through the BelaStem platform, package, and transport to the shipping facility at your airport.

BelaStem will pay you within 10 days after the customer has received their order and is satisfied with the product. When you create your BelaStem account, we will be able to link your bank account directly with the system enabling automatic payments for you weekly. Or, you can choose the option to withdraw the funds when it is convenient for you.

BelaStem guarantees 100% payment for your products if 1) the product adheres to the agreed upon quality standards outlined in our Growers Quality Commitment Guide; and 2) the delivered product matches, and is consistent with, what the customer ordered. If these guidelines are followed and there is no dispute by the customer, payments are processed automatically. No invoices, phone calls by your accounting team, it is paid automatically!
When you register, BelaStem will link your chosen method to receive payments with the BelaStem payment system. Once this link is established it allows for automatic payments to the farms once a transaction is completed. BelaStem does not take possession of the funds owed to you. The funds are fully transferred once the customer receives and inspects the product with the purchase order generated from their purchase.

We trust that your company will provide only the freshest, highest quality products to customers. We ask that growers on the platform review and adhere to the Growers Quality Commitment Guide as part of their onboarding process. In cases that a customer receives a bad, incorrect, or unsatisfactory product, we will ask you to issue a credit or replacement product to that customer. Belastem has specific guidelines for customers to report bad or damaged products. BelaStem will pay for the shipping of the replacement product, there will be no additional shipping costs to you to ship the replacement product. In the cases that the product was damaged in transit or it was apparent the product was damaged by the shipper, BelaStem will cover the cost of the credit or replacement product to the customer. 

First create an account, second, provide pertinent information about your farm. Secondly, arrange a time to speak with a BelaStem representative about pricing and uploading your catalog to the platform. Finally, review your final catalog availability and storefront. Once your account, profile and product catalog are uploaded to the platform, you only need to update your weekly availability through your vendor dashboard. Read more on the Step by Step Guide to Selling on BelaStem.

When a customer submits an order, you will receive an email and an alert on the BelaStem platform. There are 4 easy steps to fulfill an order: When notified that you have an order, Press “Accept.” Print the shipping label that is generated automatically within the BelaStem platform with the customer’s address. Print the post harvest instruction sheet and Purchase Order Receipt (or PO) that will be included in the box for the customer. Pack flowers per instructions and include Purchase Order Receipt (or PO) in the box prior to sealing and sending the product. Ensure flowers are delivered to the UPS facility prior to their daily deadline.

You as the farm will be responsible for ensuring that the product availability is accurate and timely. We request that farms check the inventory that they have indicated are “available” on BelaStem daily if you are experiencing high volume. BelaStem will automatically deduct the available product on the system. 
Your farm can upload a CSV file of your daily available product directly into the BelaStem system. A tutorial will be given during your onboarding of how to update your daily product availability. You can also speak with your Farm Relations representative to guide you on this process. We cannot currently link BelaStem with your internal IMS system, so it will be the farm’s responsibility to keep the inventory available on BelaStem accurate.

You as the seller will be responsible for ensuring that your weekly and daily product availability is accurate and timely. We request that farms check the inventory that they have indicated are “available” on BelaStem daily if you are experiencing high volume. BelaStem will automatically deduct the available product on the system when purchases are made. 
Your farm can upload a CSV file of your daily available product directly into the BelaStem system. A tutorial will be given during your onboarding of how to update your daily product availability. You can also speak with your Farm Relations representative to guide you on this process. We cannot currently link BelaStem with your internal IMS system, so it will be the farm’s responsibility to keep the inventory available on BelaStem accurate. 

We strongly encourage farms to monitor daily the product availability that they are offering on Belastem. We have made it very simple to increase or decrease your availability through our unique vendor dashboard. If you receive an order and find that you are unable to fulfill it, you will have the option to “reject” an incoming order. Order’s received via BelaStem will provide you with an option to either “confirm” the order or “reject” the order. If you are unable to process the order, we ask that you “reject” the order quickly so the customer can find another vendor on BelaStem to fulfill their needed product request.
PLEASE NOTE: We encourage flower growers to do everything reasonable to fulfill incoming orders. We also understand that sometimes there are reasons outside of your control for being unable to fulfill an order. BelaStem does, however, reserve the right to suspend a grower’s seller page if a grower willingly and continually rejects orders that have been submitted within the stated order fulfillment timeframe. 

Customers are asked to submit their orders prior to 9am EST for same day processing and airport delivery. For example, if you receive an order by 9am on a Monday, you would process that order for delivery the same day to the UPS facility for shipment that evening. If you were to receive the order at 11am on Monday, you would process the order first thing Tuesday morning for Tuesday delivery to the UPS facility. We ask that you accept orders within 2 hours of receiving the order within normal business hours. For example, If a customer places an order at 5pm on a Monday, you would not be asked to accept the order until the first thing on Tuesday. 

If a customer wants more product than you are currently offering, they can reach out to the BelaStem sales team who will then reach out to you directly to inquire whether you have additional availability of the desired product.

Yes. Similar to Amazon, customers will be able to rate your products with 1-5 stars and leave detailed reviews of your products. Part of BelaStem’s mission is to create interaction between flower growers and floral professionals to help you understand directly what floral professionals are seeking.

BelaStem actively works to recruit farms with sustainability certifications and those that are actively pursuing certification. Although we currently do not require a sustainability certification to sell on the platform, we highly encourage farms with certifications to be on the marketplace and for non certified farms to actively pursue third party accreditation with an organization that provides certification. 
Certified farms will be featured in various areas on the website and users can view your seller homepage to learn more about your environmental and social programs at your farm and within your community.